Total Elevator Asset Management (TEAM)
Other providers give you technology or consulting. ATIS Powered by AuditMate gives you both, working together from day one. The technology captures vendor data, audits compliance, and surfaces issues. ATIS experts then coordinate with vendors, drive follow-through and build capital plans. The result is a measurable impact on both finances and operations.
Data Intelligence Meets Expert Execution
Our technology is more than simple reporting. It's a powerful tool that transforms data into action, backed by independent consulting expertise. This proactive approach to elevator asset management allows you to pivot from problems to solutions faster and gain:
Cost control: Capture vendor data across hundreds of data checkpoints and benefit from vendor-agnostic strategies for cutting costs.
Vendor accountability: ATIS reviews all the findings and handles vendor coordination, empowering your team to focus on other core responsibilities.
Compliance support: Comprehensive, expert audits from ATIS support compliance for both financials and contracts.
Learn More About TEAM
One TEAM for Your Elevator and Escalator Managed Services
With TEAM, you get more than elevator inspections — you get strategic oversight designed to protect your investment. Our team works closely with you to develop a proactive maintenance strategy, ensure timely repairs, and plan for modernization before costly breakdowns occur.
See what our TEAM services include:
Three Tiers. Zero Guesswork.
Three tiers let you start where you are and scale as your needs grow.
Tier 1
Strategic decision-making becomes easier when you have full transparency into every detail of your elevator portfolio in a single centralized source. Tier 1 streamlines elevator KPI tracking with:
Full platform access
Asset, contract, invoice, and certificate visibility
Over 400 automated data checkpoints, from every elevator maintenance audit to contract compliance tracking
Portfolio dashboard and issue visibility
Elevator invoice auditing and resolution
Tier 2
Stay completely informed while staying hands-off. Tier 2 includes the Tier 1 foundation and builds on it with:
ATIS-led vendor coordination
Open-item tracking and resolution
Certificate management coordination
Quarterly reviews
Invoice and proposal review support
Proactive issue escalation
Tier 3
Our highest level of support covers your entire vertical transportation asset management life cycle from day one. This tier includes everything from tiers 1 and 2, plus:
A dedicated elevator consulting expert
Comprehensive equipment assessments
RFP management for maintenance contracts
Elevator life cycle planning and capital advisory
End-to-end portfolio strategy reviews and recommendations
What This Means for Your Team
When platform intelligence and expert execution work together, the daily burden of elevator management changes.
Invoice reviews become automatic. Every invoice is audited against contract terms and industry standards before it reaches your desk. Disputes are filed proactively.
Open items close faster. Equipment issues, compliance gaps, and vendor follow-through are tracked in one system, with ATIS coordinating resolution while you stay informed.
Vendor communication consolidates. Instead of managing email chains and phone calls across multiple vendors, ATIS handles coordination, and your team receives clear updates.
Compliance visibility improves. Certificate deadlines, inspection findings, and documentation gaps surface earlier, giving you time to address them before they become urgent.
Your team focuses on properties, not paperwork. With ATIS managing elevator oversight, you can redirect time to other responsibilities.
TEAM Packages
Compliance
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Tracking of AHJ inspection via ATIS Alert with automatic scheduling of annual inspections.
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We ensure that operating certificates are up to date and in compliance. Once you’re enrolled, it’s automatic.
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Tracking of outstanding and resolved violations via ATIS Alert.
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All AHJ-required forms are completed and submitted to receive the certificate.
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ATIS Alert is our innovative software that enables continuous tracking of inspections, certificates, and violations. Available 24x7. Read more here.
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Call our support team for assisted guidance with performance issues.
Maintenance
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Portfolio contract oversight and management with maintenance performance and reliability tracking.
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Invoices and proposal review against contractual agreement to ensure correct charges.
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A yearly virtual meeting with our customer and their maintenance contractor to review performance, reliability, violations, repairs, etc.
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Call our support team for assisted guidance with performance issues.
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Weekly tracking of elevator issues through resolution with maintenance provider
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ATIS will support the management of your contract life cycle
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Quarterly client meeting to review cost savings report
TEAM
-
Tracking of AHJ inspection via ATIS Alert with automatic scheduling of annual inspections.
-
We ensure that operating certificates are up to date and in compliance. Once you’re enrolled, it’s automatic.
-
Tracking of outstanding and resolved violations via our proprietary software, ATIS Alert.
-
All AHJ-required forms are completed and submitted to receive the certificate.
-
Portfolio contract oversight and management with maintenance performance and reliability tracking.
-
Invoices review against contractual agreement to ensure correct charges.
-
A yearly virtual meeting with our customer and their maintenance contractor to review performance, reliability, violations, repairs, etc.
-
ATIS Alert is innovative software that enables continuous tracking of inspections, certificates, and violations. Available 24x7. Read more here.
-
Call our support team for assisted guidance with performance issues.
-
Weekly tracking of elevator issues through resolution with maintenance provider
-
ATIS will support the management of your contract life cycle
-
Quarterly client meeting to review cost savings report
Frequently Asked Questions
Property owners and facility managers evaluating elevator and escalator managed services typically ask the following questions:
Which elevator maintenance company offers the best value for multiproperty portfolios?
ATIS offers exceptional value for multiproperty portfolios because we compare invoices against your existing maintenance agreement to ensure accurate charges, so you won't be billed for work already covered in your contract. We also manage elevator contracts throughout their life cycle, from reviewing proposals to managing renewals. As your trusted partner, we meet with maintenance companies on your behalf to ensure your equipment gets the service it needs and without unnecessary spending.
We offer predictable monthly subscriptions that work well for clients with large portfolios. When choosing between buying one-time services and subscribing to an elevator managed services program, consider the best management approach. The former addresses problems after disruptions, while the latter gives you a dedicated expert proactively engaged in managing an elevator's life cycle.
How can I verify my elevator maintenance invoices are accurate?
ATIS can verify the accuracy of your elevator maintenance invoices, as we review each invoice against contracts across your properties. Doing this on your own can be time-consuming, and small errors compound. The steps to ensure accuracy include:
Review your coverage type: What are the services covered in your contract? Match invoice line items to your contract terms. You should only be billed for exclusions. Charges that don't map to these exclusions may be an overcharge.
Confirm labor hours: Compare the technician's actual time on-site to the billed hours. Check any overtime, double-time, or travel charges and make sure they follow contract rates. Elevator companies may also have minimum charge policies, so confirm that these minimums match what you agreed to.
Evaluate repair or upgrade proposals: Cross-check any elevator repair or upgrade proposals against your contract. Some proposals may already be covered.
Dispute discrepancies in writing: Disputing in writing leaves a paper trail. Cite the contract language you believe applies to your dispute.
Do elevator managed services really work?
Elevator managed services streamline your elevator management effectively across multiple properties, especially if you work with ATIS. For instance, we've once delivered unparalleled ROI and performance for a 100-elevator portfolio. In the first year, we were able to achieve 800% ROI driven by:
Denied or renegotiated more than $100,000 in maintenance billables
Maintenance discount savings of $7,000
Renegotiated hotel maintenance agreements to meet client specifications
These efforts led to performance improvements by significantly reducing elevator downtime and effectively auditing invoices.
Move From Data to Action With ATIS
Partner with an expert in national elevator portfolio management that integrates objective consulting with platform intelligence. Whether you need more visibility or full life cycle support, ATIS Powered by AuditMate delivers.
Talk to an elevator advisor to discuss which tier best meets your needs, or request a complimentary contract analysis to identify gaps and opportunities.
From Our Clients
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