Maximize Elevator and Escalator Uptime Across Your Retail Footprint
Independent oversight that reduces outages, holds maintenance vendors accountable, and protects store revenue.
When an elevator or escalator breaks in one of your stores, customers are unhappy and your brand takes the hit. Yet most retail facilities managers are forced to rely on confusing maintenance contracts and vendors that don’t deliver on their promises. Without an expert on your side, poor performance and code violations quickly turn into customer frustration and lost revenue.
ATIS in your corner. As your independent vertical transportation partner, we actively monitor performance, audit service agreements for hidden costs, and track certifications across every location, helping you keep every store safe, compliant, and operational—and making sure you don’t lose a single sale.
Trusted by Leading Retailers
How ATIS Delivers for Retailers
-
Prevent escalator and elevator outages during peak shopping hours. Keep customer traffic moving smoothly across every floor while protecting your brand.
-
Stop overpaying for unperformed maintenance or covered repairs. We audit service contracts, verify work done on-site, and ensure your maintenance providers deliver on their promises.
-
Avoid costly store shutdowns, expired certificates, and open code violations. We track, manage, and resolve AHJ compliance across all your jurisdictions before it impacts operations.
-
Take the guesswork out of modernizations and repairs. Get clear, unbiased forecasting for equipment upgrades aligned with your store financial cycles and lease terms.
-
Whether you manage five stores or 500, get centralized portfolio visibility combined with independent field inspectors who know local building codes and retail realities.
-
From ADA compliance to emergency communication systems, we keep your transportation safe and accessible.
Total Elevator Asset Management (TEAM)
TEAM is our comprehensive escalator and elevator managed services program that provides complete oversight of your vertical transportation across different jurisdictions. This subscription-based offering combines inspection management, compliance tracking, certification processes, and performance monitoring into a single, easy-to-manage partnership.
National Inspection Oversight
Navigating local inspection schedules across hundreds of jurisdictions is a logistical nightmare. Our team handles work orders and coordinates with your local schedulers for every inspection. Our ATIS Alert platform gives you real-time visibility into upcoming inspection dates, easy access to historical reports, and a dashboard to track and clear open code violations before they lead to fines or store closures.
Certificate Management
An expired operating certificate or unresolved AHJ violation can shut down an escalator or elevator at the worst times, such as the peak holiday shopping season. With more than 185 Qualified Elevator Inspectors (QEI) nationwide, ATIS handles the entire elevator and escalator compliance lifecycle. We navigate local authority having jurisdiction (AHJ) regulations, file required paperwork, manage safety test submittals, and ensure your entire portfolio meets ADA, OSHA, and local safety standards.
Asset Management
Most retail facilities managers pay service bills without knowing if their maintenance vendor actually performed the contractually required work. ATIS is your independent asset management partner, analyzing existing service agreements, holding technicians accountable to performance SLAs, and verifying quotes for extra repairs.
We also provide data-backed capital forecasting to help you plan modernizations around store budget cycles and lease terms.
How We Work With Our Retail Partners
When you choose ATIS as your elevator or escalator inspections, consulting, and managed services partner, we become an extension of your team, combining national reach with local understanding to proactively manage your elevators and escalators.
We start with a comprehensive review of your existing elevator and escalator assets, maintenance records, open violations, and compliance certificates. We then use ATIS Alert to create a proactive portfolio-management plan tailored to your operational and budget objectives and then handle all the day-to-day oversight, from vendor coordination to ongoing performance monitoring.
We also proactively recommend upgrades and modifications to keep your assets compliant and future-ready.
Ready to Take the Risk Out of Retail Elevator and Escalator Management?
Whether you're planning a major upgrade or seeking better control over your existing operations, ATIS provides the insight, structure, and support you need. Take control today and eliminate surprises across your retail portfolio.
Video Library
Case Studies
Read More
