FAQs

We can answer your elevator and escalator questions

INSPECTIONS & CERTIFICATES

  • A: To check if your elevator, escalator, or other conveyance inspection certificate has expired, start by reviewing the expiration date printed on your current certificate.

    If you're unsure or need assistance, contact ATIS Elevator Inspections at 855-755-2847 (ATIS). Our team can quickly verify your certificate status and help you stay compliant with local inspection requirements.

  • A: ATIS makes it easy to schedule your elevator or escalator inspection anywhere in the United States. Simply use our form or call us directly at 855-755-2847 (ATIS) to book your appointment.

    If you're located in Canada, ATIS currently offers inspections in select regions. For assistance, please contact KJA at (416) 961-3938.

  • A: A QEI, or Qualified Elevator Inspector, is a certified professional who has passed a rigorous background check and examination process. To earn this designation, inspectors must have at least four years of experience in the mechanical and electrical aspects of the elevator industry.

    QEI-certified inspectors are required to maintain their credentials in accordance with the ASME QEI-1 Standard, ensuring they stay current with safety codes and inspection protocols.

  • A: ATIS proudly employs over 185 Qualified Elevator Inspectors (QEIs) across the United States. Each inspector is fully certified, insured, and covered by workers’ compensation, ensuring safe and compliant service for every inspection.

    Our nationwide team is equipped to handle inspections for elevators, escalators, and other conveyances in accordance with the latest safety codes and standards.

  • A: If your elevator, escalator, or conveyance inspection report lists a violation, the first step is to determine who is responsible for resolving it—this may be your maintenance contractor or the building owner/agent, depending on the issue and local regulations.

    Because violation handling varies by jurisdiction, it’s best to speak with an expert:

    • In the United States, contact ATIS Elevator Inspections at 855-755-2847 (ATIS).

    • In Canada, reach out to KJA at (416) 961-3938.

    Our team is here to help you understand the violation and guide you through the resolution process.

  • A: To receive a valid elevator or escalator operating certificate, your conveyance must pass inspection with no code deficiencies. Once your unit is cleared, ATIS files an official inspection report documenting its current condition.

    Following this submission, your operating certificate will be issued in accordance with local jurisdictional requirements.

  • A: Most elevator and escalator operating certificates are valid for one year from the date of issuance. However, in some jurisdictions, certificates may expire after six months.

    To avoid lapses in compliance, always check the expiration date listed on your certificate and confirm your next required inspection timeline with your local authority or inspection provider.

CONSULTING & ASSET MANAGEMENT

  • A: If your elevator is out of service, it’s important to get an unbiased, third-party assessment to understand the cause and determine the best course of action. ATIS offers independent elevator condition and maintenance assessments to help you:

    • Identify the root cause of the shutdown

    • Evaluate repair or replacement options

    • Negotiate fair pricing and scope with service providers

    You can easily schedule an assessment online or book time with a resident elevator advisor to discuss your equipment needs and next steps.

  • A: ATIS helps building owners and property managers lower elevator maintenance costs through our maintenance management services. We offer:

    • Invoice auditing to ensure your elevator service provider is meeting contract terms

    • Contract compliance reviews to identify overcharges or unnecessary services

    • Cost-saving recommendations based on industry benchmarks

    Many of our clients experience significant savings by enrolling in our Total Elevator Asset Management (TEAM) program. Learn more how it can streamline your elevator operations while reducing expenses.

  • A: ATIS provides complete solutions for elevator emergency communications, including equipment upgrades, code-compliant monitoring, and ongoing support. Whether you're updating to meet ASME A17.1/B44 standards or improving reliability, our team can help you modernize your system with ease.

  • A: An elevator consultant provides unbiased expertise to help building owners and property managers make informed decisions about their vertical transportation systems. Unlike service providers, consultants advocate solely for you—offering guidance on modernization, maintenance, repairs, compliance, budgeting, and vendor negotiations. ATIS consultants bring decades of field experience and technical knowledge to ensure your elevators are safe, reliable, and cost-effective.

  • A: TEAM is ATIS’s full-service elevator portfolio management program. It includes:

    • Inspection and violation tracking

    • Certificate automation

    • KPI and invoice auditing

    • Contractor performance reviews

    • Cost savings analysis and issue resolution

    TEAM helps clients reduce risk, improve reliability, and streamline operations through proactive oversight and expert support.

  • A: Elevator codes like ASME A17.1 change every few years and vary by jurisdiction. Capital planning helps you anticipate and budget for required upgrades—such as Door Lock Monitoring or Emergency Communication enhancements—before they become urgent. ATIS consultants help you understand which changes apply to your assets and when to act.

  • Maintenance providers perform routine service and repairs. Consultants, like ATIS, provide strategic oversight—reviewing contracts, auditing invoices, and advising on modernization scope and pricing. We ensure your service provider delivers what’s promised and help you avoid unnecessary costs