E2M: Elevator & Escalator Maintenance Management Program
Fewer Calls = Better Elevator Performance and Reliability
The client data shows how our E2M program significantly reduced overall maintenance calls across multiple sites over a three-year period as performance, reliability and uptime improved.
The safe and efficient operation of elevators and escalators is a key element of any building. We work with building owners and property managers to address their concerns regarding their elevator service and maintenance program to improve tenant satisfaction and building profitability.
We offer a comprehensive elevator management program to assist owners and managers in dealing with their elevator contractor and optimizing their vertical transportation assets. The program has four key elements:
Inspections and Audits of each device on an annual basis to identify functional deficiencies
Regular Contractor Meetings to review key operational indicators, such as call-backs, tenant experience, invoices, planned and unplanned repairs, and regulatory safety tests
Capital Expenditure Plan updated annually to assist in forecasting future elevator needs
General Assistance and Advice, including contract reviews, supervision of an upgrade, expert opinions in legal or insurance matters
The program allows property managers to better understand and manage the vertical transportation asset and its maintenance contractor.
The benefits of our E2M program are:
Greater tenant satisfaction with a higher standard of elevator service
Better decision making, backed up by objective data and advice about equipment performance
More accurate budgeting and capital expenditure planning for equipment improvements and replacements
Better understanding of the contractual aspects of elevator maintenance to reduce legal actions
Financial savings arising from having an expert second opinion on hand to review contractor proposals and extra-to-contract invoices