Maximizing Your Maintenance Contract: A Guide for Building Owners and Facility Managers
Whether you manage a high-rise, retail space, or office building, keeping your property operational and safe is a daily challenge. From HVAC and plumbing to fire safety and security, every system matters—but few are as critical as your elevators.
Elevator downtime can halt operations, frustrate tenants, and impact revenue. That’s why understanding how to manage your elevator maintenance service provider and optimize your contract is essential.
Why Elevator Maintenance Matters
According to the National Elevator Industry, over 900,000 elevators in the U.S. travel 1.36 billion miles annually, serving millions of passengers daily. With elevators being the most complex mechanical systems in any building, proper maintenance is not optional—it’s vital.
How to Choose the Right Elevator Maintenance Provider
A reliable elevator maintenance supplier should do more than just keep your systems running. Look for these key traits:
Building-Specific Expertise: A dedicated team familiar with your property and conveyance systems.
Technical Infrastructure Knowledge: Understanding of parts, systems, and repair protocols.
Preventative Maintenance Program: Designed to maximize uptime and extend equipment life.
Rapid Problem-Solving: Ability to diagnose and resolve breakdowns quickly.
Parts Procurement Strategy: Fast access to replacement parts to minimize downtime.
Transparent Communication: Regular updates on performance, code compliance, and service metrics.
Monthly Reporting: Insights into system health and areas for improvement.
What to Include in Your Elevator Maintenance Contract
Your contract should clearly define expectations and deliverables. Key elements to include:
Service Parameters: Specific services and response times.
Preventative Maintenance Plan: Detailed schedule for inspections and upkeep.
Uptime Guarantee: Target of 99.5% operational uptime, with only 0.5% downtime for maintenance.
Equipment Database: Inventory of all elevators, including age, condition, and usage.
Code Compliance: Local regulations and inspection requirements.
Performance Metrics: Whether service is measured by uptime or unscheduled outages.
Discount Opportunities: Negotiated rates and service incentives.
Exit Clauses: Mutually agreed terms for contract termination if service expectations aren’t met.
Need Help Navigating Your Elevator Maintenance Strategy?
Managing elevator contracts can be complex. At ATIS, we specialize in helping building owners and operations managers optimize their elevator maintenance agreements. From vendor selection to contract negotiation, we ensure your conveyance systems stay compliant, efficient, and cost-effective.
Contact us today to schedule a consultation and elevate your building’s performance.