FAQs

A: ATIS is a premier inspection company in the US. We can help. You can either check your existing certificate to see if the expiration date is indicated or you can simply call ATIS Elevator Inspections at 855-755-2847(ATIS). We have the ability to access that information for you.

A: ATIS provides mandated inspections across the US. You can book your inspection today using our online inspections form. You can also call ATIS at 855-755-2847(ATIS).

While we are not currently providing mandated inspections to all parts of Canada, we do provide them in some locations. Please contact KJA at (416) 961-3938.

A: A QEI is a Qualified Elevator Inspector. Individuals who hold this designation have gone through a rigorous background check and examination process, and has had at least four years experience in the mechanical/electrical aspects of the elevator industry. They must maintain these qualifications based on the ASME QEI-1 Standard for Qualified Elevator Inspectors.

A: We currently have over 185 full-time and part-time QEIs at ATIS in the US. They are all fully insured, including workman’s comp.

A: If there are any violations on your inspection report, determine which party is responsible (elevator/escalator maintenance contractor or building owner/agent). Handling of the violations can vary based on jurisdiction. In the US, you can call ATIS at 855-755-2847(ATIS). In Canada you can contact KJA at (416) 961-3938. We will be happy to assist.

A: When you receive an inspection report with no elevator or escalator code deficiencies, ATIS will file an inspection report of existing conditions. An operating certificate will then be issued.

A: The vast majority of the certificates expire in one year, while some expire in six months. Be sure to confirm the length of time before your next required inspection.

If you’re doing a quick search for an urgent elevator repair, you can find the majority of the elevator service providers in your area on myelevatorservice.com.

However, most elevator owners need an unbiased, 3rd party who can assess and determine options for elevator shutdowns and negotiate the price and scope from service providers.

You can schedule a condition and maintenance assessment online. Or schedule time with a resident elevator advisor to discuss your equipment needs.

We can provide maintenance management services that include invoice auditing to ensure that your maintenance company is adhering to your contract. Our customers experience substantial cost reductions with our services. Read more about our Total Elevator Asset Management (TEAM) services.